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The Inbox and Tasks section is your daily command center in Topo. It’s where you see every reply that comes back from your outreach — across email and LinkedIn — and where manual action items from your sequences surface as a prioritized task queue. Whether you’re following up on a warm reply or completing a call task, this is where you work your pipeline.

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The Inbox

The inbox consolidates all inbound messages from contacts in your sequences. Instead of switching between your email client and LinkedIn, everything arrives in one place, threaded by contact.

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Reply categories

Every inbound message is automatically categorized so you can triage at a glance:

Interested

The contact expressed positive intent — they want to learn more, book a meeting, or asked a qualifying question. These contacts are automatically flagged as hot leads.

Not interested

The contact declined or asked to be removed. Topo automatically pauses or ends their sequence based on your settings.

Out of office

An auto-reply indicating the contact is temporarily unavailable. Topo notes the return date (if present) and can reschedule follow-ups accordingly.

Bounced

The email address is invalid or the mailbox is full. The sequence is failed and the contact is flagged for review.
Replies categorized as Other don’t fit neatly into the above — for example, a contact asking to be reconnected in a few months. Review these manually and decide whether to pause, continue, or close the sequence.

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Working a reply

1

Open the Inbox

Click Inbox in the left navigation to see all unread and unactioned replies.
2

Review the conversation

Click a reply to open the full conversation thread. You’ll see the entire outreach history for that contact — every message sent and received — alongside their enriched profile and buying signals.
3

Take action

From the conversation view you can reply directly, adjust the reply category if the automatic classification is wrong, pause or resume the contact’s sequence, or book a meeting.

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Hot leads

When a contact crosses an engagement threshold — through a positive reply, a burst of email opens, or a high buying signal score — Topo flags them as a hot lead. Hot leads appear at the top of your inbox with a distinct indicator so you know to prioritize them.
When a contact is marked as a hot lead, Topo also refreshes all of their buying signals immediately, giving you the most up-to-date context before you respond.

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Tasks

Tasks are action items created when a sequence reaches a manual step — a step type that requires a human action rather than automated sending. Common manual step types include:
  • Call — place a phone call to the contact
  • Manual email — write and send a personal email outside of automation
  • Letter — send a physical piece of mail (useful for high-value ABM)
When a sequence hits a manual step, Topo:
  1. Creates a task in your task queue
  2. Sets the sequence status to Waiting for user
  3. Holds the sequence at that step until you complete or skip the task

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The task queue

The task queue shows all your pending manual actions in priority order, with the most urgent tasks — particularly those for hot leads or contacts with strong buying signals — surfaced at the top. Each task shows:
  • The contact’s name and company
  • The action required (call, email, etc.)
  • The campaign and sequence step it belongs to
  • Any active buying signals for that contact (“Why now” context)
  • The due date and any reminders you’ve set

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Working tasks

1

Open Tasks

Click Tasks in the left navigation to see your full task queue.
2

Review the task context

Click a task to open the detail pane. The Why now panel at the top shows the contact’s top active buying signals — recent job changes, hiring activity, tech adoption — so you have context before you reach out.
3

Complete or skip

After completing the action (making the call, sending the email), click Mark complete. The sequence automatically advances to the next step. If you want to skip the task without completing it, click Skip — the sequence will advance but the task is logged as skipped.

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Due dates and reminders

You can set a due date on any task to hold yourself accountable, and add a reminder to receive a notification before the task is due. Reminders can be sent via email or Slack (if your organization has connected Slack).
If a contact said “reach out in three months,” set the task due date for that future date, then skip the current step. Topo will remind you at the right time without you having to remember manually.

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Reassigning tasks

If a task needs to be handled by a different team member — for example, an account executive taking over from an SDR — you can reassign it:
1

Open the task

Click the task in the queue to open the detail pane.
2

Click Reassign

Select Reassign and choose a team member from the picker. They’ll receive a notification and the task will appear in their queue.
Reassigning a task does not change the sender of the sequence. If you want to hand off the entire outreach relationship, you’ll also need to update the sender assignment on the contact’s sequence.